Delivery, Returns and Legal

Delivery & Returns  

 

UK delivery is estimated at 3-5 working days for in stock items. 

International delivery is estimated within 7-14 days working days for in stock items.

 

Returns are accepted within 30 days of purchase if a product is returned to Fifty Two Hockey in the same condition it was delivered to you in. Returns must be delivered to: 

 

Fifty Two Hockey

Averydene,

Gravelly Bottom Road,

Kingswood,

Maidstone,

Kent,

ME17 3NU

 

 

Terms & Conditions

 

Here at Fifty Two Hockey, we strive to create the best equipment and aim to deliver the best products for you. Our mission is to provide products that you are just as proud of as us. 

 

(Updated November 2018)

 

This website is operated by Fifty Two Hockey (referred to as “Fifty Two Hockey/ we/ our/ us”). As a user of this website (referred to as “you/your”) you acknowledge that any use of this website including transactions you make (“use/using”) is subject to the following terms and conditions. 

 

Please email hello@fiftytwohockey.co.uk if you have any queries. 

 

Before using the website please read through the following terms and conditions. 

 

General 

We reserve the right to change the terms and conditions at any time. These changes will be effective once uploaded to the website. It is your responability to ensure you have read the latest terms and conditions. Use of the website signifies acceptance of the terms and conditions.

 

Certain services on the website may require registration and subsequent access may require a log in name and password. Information that you provide on this website must be accurate and complete. All password details are exclusive to you and non-transferable, they must be treated are strictly confidential at all times.

 

Order Process

All orders placed on this website will be subject to acceptance in accordance with the terms and conditions.

 

The payment page, powered by PayPal informs you of the final details of your order. Following this we will send you an order confirmation detailing the contents of your order. This is an order acknowledgement, not acceptance from Fifty Two Hockey.

 

The acceptance of your order and the completion of the contract between you and us will take place upon dispatch to you. If the transaction has already been processed or on placing the order you have made a pre-order of the product we will notify you if we do not accept your order or you have cancelled it. You will then receive a confirmation of cancellation from us.

 

We do not file details of your orders for you to subsequently access online directly via this website, therefore please print these terms and conditions and the order acknowledgement for your records. In order to gain specific details of your previous orders please contact us at hello@fiftytwohockey.co.uk

 

Delivery 

Please see above information regarding delivery. Our delivery window may change for delivery to  outside the UK, Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands, BFPO addresses, or the Republic of Ireland. We use a third party to provide delivery services.

 

Delivery chargers and estimated timescales are specified above. We endeavour to deliver goods within the estimated timescales, however delays are occasionally possible. 

Fifty Two Hockey shall be under no liability for any delay or failure to deliver goods within the estimated timescales due to a third party.

 

Risk of loss and damage of products is your responsibility on the date the products are delivered or the first attempted delivery by us.

 

Payment

We take payment via PayPal account, or credit card through PayPal at the time that we receive your order. Goods are subject to availability. In the event we are unable to supply goods, we will inform you as soon as possible. A full refund will be provided if a transaction has already taken place.

 

Additional terms and conditions for payments made via PayPal can be found at www.PayPal.co.uk (Fifty Two Hockey is not responsible for the content of external websites).

 

The price you pay is the price displayed on this website at the time we receive your order apart from the following exception: If there is an error with the price of the goods you have ordered we will inform you as quickly as possible and allow you to re-order at the correct price of the goods you have ordered or cancel the order for a full refund.

 

All prices are shown in £ sterling and include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless stated otherwise

 

Returns

We offer a 30-day money back guarantee if a product is returned to Fifty Two Hockey in the same condition it was delivered to you in. The refund provided will be price purchased for. Returned items must be sent to:

 

Fifty Two Hockey

No.8, 

7 Waverely Street,

Nottingham,

Nottinghamshire,

NG74HF

 

You are entitled to goods of satisfactory quality. If an item has a fault that is present at the time of sale you must notify us once it is discovered. Once used, damage to the product is not the responsibility of Fifty Two Hockey.

 

Weights and lengths given for sticks are averages, there will be differences between sticks. Sticks are only eligible for return if they are in the same condition as delivered to the customer in and returned within 30 days of delivery.

 

Intellectual Property

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us.

 

You acknowledge and agree that the material and content on this website is for personal non-commercial use only. You also acknowledge that any other use of the material and content of this website is strictly prohibited.

 

 

Privacy Policy

 

The website with URL address www.fiftytwohockey.com is owned and operated by Fifty Two Hockey.

 

We respect your privacy and are committed to protecting your personal information. 

This Privacy Policy applies to the collection, storage, use and dissemination by Fifty Two Hockey of your personal information collected through your use of our website.

 

By using our website you acknowledge and agree that we may collect, store, use and disclose your personal information in accordance with this Privacy Policy. 

 

Fifty Two Hockey may amend this Privacy Policy from time to time and your use of our website following any such amendment is confirmation of your acceptance.

 

We collect personal information you submit through our website such as your name, phone number, email address or other personal information if you apply for a sponsorship from us or subscribe to us online. 

 

Fifty Two Hockey will never store any of your payment details, when you make a purchase you are inputting data into a payment service operated by a third party payment service which is separate from the Fifty Two Hockey website thus we do not have access to your payment information.

 

Fifty Two Hockey collects content such as images that you upload or send directly to us whether by email or through social media. We may use these as part of our online marketing. We will aim to contact you beforehand.

 

 

Disclaimer

 

Fifty Two Hockey will not disclose your personal information to any third party without your consent in writing, unless otherwise required by law.

 

The website may contain links to other sites operated by third parties. You acknowledge that these sites are not operated by Fifty Two Hockey. 

 

If you have any questions in relation to this Privacy Policy please contact us at hello@fiftytwohockey.co.uk